Soter Professional Services

Claims Handling

At Soter we have created and perfected our own claims handling facility, using our bespoke in-house system and integrated technologies which can be tailored to the individual clients’ needs. We deliver outstanding, white labelled customer service and a painless claims journey to policyholders, whilst elevating performance and controlling claim costs for the client.

We pride ourselves on our highly trained, professional staff who excel in delivering a 24/7, 365 consistently first class claims handling service and our ability to exceed client and customer expectations. We believe it is crucial to a successful partnership be transparent and offer access to client specific MI as frequently as requested and welcome an audit from clients as often as they desire.

Our current appointed claims lines include:

  • Key Insurance
  • Motor FNOL
  • Home FNOL
  • Motor ULR
  • Substitute Vehicle
  • Excess Reimbursement
  • Home Emergency
  • Legal Advice Lines (Insurer & Trade Union)

We welcome a conversation about tailoring our claims handling solutions to suit your needs; our in-house claims system gives us the ability to design a truly bespoke white labelled process to meet your requirements and deliver the best service to your policyholders.