Soter Professional Services

Claims Handling

At Soter we have created and perfected our own claims handling facility by making use of our bespoke in-house system and integrated technologies, all of which can be tailored to suit each individual client’s needs. We deliver outstanding ‘white label’ customer service and provide a painless claims journey for policyholders.  We do all of this whilst elevating performance and controlling claim costs for the client.

We pride ourselves on our highly trained, professional staff who excel in delivering a 24/7, 365 consistently first-class claims handling service as well as our ability to exceed client and customer expectations. We believe that it is crucial to the creation of a successful partnership that we are totally transparent and offer access to client specific MI as frequently as requested.  We welcome an audit from clients as often as they desire.

Our current appointed claims lines cover:

  • Key Insurance
  • Motor FNOL
  • Home FNOL
  • Motor ULR
  • Substitute vehicle
  • Excess reimbursement
  • Home emergency
  • Legal advice lines (Insurer & Trade Union)

We welcome a conversation at any time about tailoring our claims handling solutions to suit your needs.  Our in-house claims system provides us with the ability to design a truly bespoke “white labelled” process to meet your requirements, delivering the best possible service to your policyholders.