Soter Professional Services

Telephone Answering and Overflow Services

At Soter, we understand that no matter the size or the nature of your business, every single customer is important to you. We are here to make sure that every call is answered, every opportunity is captured, and every customer receives an outstanding experience.

The perfect solution for handling calls you cannot take, avoiding long hold times and unanswered calls for your customers without the need for a voicemail or expensive additional full-time staff members. A professional and friendly human interaction for your customers every time they call; from taking a message, to transferring the call directly to you, we will be there to boost your company’s presence.

Soter’s telephone answering service means your customers are always greeted by one of our highly trained team members who will take your customer’s details and a brief message, arrange a call back and forward it to you in real time.

Our Overflow service is designed to not leave your customers on hold indefinitely and avoid abandoned calls. We can arrange for calls to be diverted to us to answer if they have not been picked up by your staff within a set time frame.

Customise the hours of our answering service for your business needs. We are available to take your calls 24/7, 365 days a year.

Personalise your greeting and the information we gather. We answer calls professionally as your business, the caller will not be aware we are an answering service.

Maximise your time, we can answer all your calls, or just the calls you are unavailable to answer. We make sure you never miss an opportunity.

Minimise your costs. An exceptional level of service for your customers for much less than a full-time receptionist would cost.

Our professional, experienced telephone handlers will give every one of your customers the same level of service you would personally.