Soter Professional Services

Telephone Answering and Overflow Services

At Soter, we understand that no matter the size or the nature of your business, every single customer is important to you. We are here to make sure that every call is answered, every opportunity is captured, and that every customer receives an outstanding experience.

We provide the perfect solution for handling calls you are unable to take, avoiding long hold times and unanswered calls without the need for a voicemail or expensive additional full-time staff members. We provide a professional and friendly human interaction for your customers every time they call. Whether taking a message, or transferring the call directly to you, we will be there to boost your company’s presence 24/7.

When you make use of Soter’s telephone answering service, you can be sure that your customers are always greeted by one of our highly trained team members. They can take your customer’s details and a brief message or arrange a call back and forward it to you in real time.

Our Telephone Overflow Service is designed so that customers are not left on hold indefinitely, avoiding abandoned calls. We can arrange for calls to be diverted to us if they have not been picked up by your staff within a set time-frame.

Customise the hours of our answering service for your business needs. We are available to take your calls 24/7, 365 days a year.

Personalise your greeting and the information we gather. We answer calls professionally as your business; the caller will not be aware we are a 3rd party answering service.

Maximise your time. We can answer all your calls, or just the calls you are unavailable to answer. We're here to ensure you never miss an opportunity.

Minimise your costs. Receive an exceptional level of service for your customers for much less than a full-time receptionist would cost.

Our professional and experienced telephone handlers will give every one of your customers the same level of service that you would personally deliver.