Soter Professional Services

Substitute Vehicle

If a customer’s vehicle has been damaged or written off as a result of an insured incident arising during the period of insurance, we will arrange for the supply of a substitute vehicle for the duration of the hire period and will pay the vehicle hire costs provided that the hire has been arranged by us through a hire firm.

  • The substitute vehicle will be delivered to the customer as soon as practically possible and in any event within one working day of their report of an insured incident to us. (Must be reported within 48 hours of occurrence).